To contact SoE for support via Phone (Link to their Terms of Service https://www.soe.com/termsofservice.vm):
Additional support information is available Monday to Friday 10 a.m. – 7:00 p.m. PST via phone at:
(858)-790-7827 for Star Wars Galaxies; and
(858)-537-0898 for EverQuest, EverQuest II, EverQuest Online Adventures, PlanetSide, Matrix Online, Vanguard, Pirates of the Burning Sea; and
(858)-790-5200 for Free Realms.
International Phone Support:
United Kingdom 44-870-600-0267
French 33-825-120-549 (within France) 33-171-230-495 (French support outside of France)